We have a 100% satisfaction guaranteed policy and we stand behind every product we sell. If you are not completely satisfied with your Pacha purchase, you can return it for a replacement or refund. Returns are accepted at any time within 15 days of receipt.

Please email help@pachasoap.com to initiate a return or exchange.

All returns will be credited back to the original form of payment minus shipping costs. Return shipping costs are the responsibility of the customer.

Please ship any items you wish to return to:

Pacha Soap Co.
Attn: E-Commerce Returns
317 S. Elm Ave.
Hastings, NE 68901

Be sure to reference your order number or include your original invoice.

Returns are usually processed within 1-2 business days after the product is received at our facility.

Please contact help@pachasoap.com for assistance, we'll be happy to help!

Most orders ship within 5-7 business days, however, delivery delays are expected this season.

Please email help@pachasoap.com for assistance.

U.S. orders of $50 or more qualify for free shipping. The product total must be $50 or more after any discount is applied to earn free shipping.

Most orders ship within 5-7 business days, however, delivery delays are expected this season.

Please email help@pachasoap.com for assistance.

If you entered an email at checkout, you should receive a shipping confirmation email with tracking information.