FAQ

Frequently Asked Questions

QUESTIONS? We are happy to help.

Contact Us

Mission

We are a bunch of Dirty Hippies with a Clean Purpose. Headquartered in Hastings, Nebraska, Pacha Soap is on a mission to implement sustainable solutions to the poverty cycle, to promote health and well-being around the world, and to provide quality products for our customers… all with veracity and love.

If you’d like to help provide clean water for a community, soap for school children and provide jobs for men and women around the world, you can do so through the purchase of our products! Shop online or find a Pacha retailer near you. Learn more about our purpose here.

When you purchase Pacha Soap products, you are supporting small-scale soap shops and clean water initiatives around the world! You are helping provide opportunities for others to free their entrepreneurial spirits and lift themselves from poverty. Learn more about it on our Our Mission page!

You can support our initiatives by purchasing Pacha Soap online or at any of our retail locations (find a store near you). You can follow our story and giving efforts on our blog, Facebook page, Instagram and Twitter feed.

Pacha Soap is a for-profit company. We believe the free enterprise system is the most efficient way of building infrastructure and providing sustainability in developing nations. Not having to depend upon donations means we can give help when and where it is needed.

“Pacha” (pronounced PAH-chuh) means “earth” in Quechua: the native language of the people from the Central Andes of South America. We strive to create our products using the goodness from the earth, and it is our mission to love the people who live on it!

ORDERS

Please contact help@pachasoap.com for assistance.

Please contact help@pachasoap.com for assistance.

Please contact help@pachasoap.com for assistance.

Please contact help@pachasoap.com for assistance.

Most orders arrive within 5-7 business days.

Most orders are processed within 2-4 business days (we do not ship on weekends or holidays). For questions about your order, email us at help@pachasoap.com with your inquiry and we will respond to you as soon as we can.

Returns

We have a 100% satisfaction guaranteed policy and we stand behind every product we sell. If you are not completely satisfied with your Pacha purchase, you can return it for a replacement or refund. Returns are accepted at any time within 15 days of receipt. Please email help@pachasoap.com to initiate a return or exchange. All returns will be credited back to the original form of payment minus shipping costs. Return shipping costs are the responsibility of the customer.

Please ship any items you wish to return to:

Pacha Soap Co.
Attn: E-Commerce Returns
317 S. Elm Ave.
Hastings, NE 68901

Be sure to reference your order number or include your original invoice.

Returns are usually processed within 1-2 business days after the product is received at our facility.

Discounts & Samples

Yes, we include a free, pre-selected sample with every order!

Enter the promo code or gift card number in the discount code box at checkout.

Only one promo code can be used per order. Promo codes cannot be combined with rewards points and do not apply to subscriptions and already discounted items.

Discounts can be applied only on full priced items. Discounts cannot be combined, and will not apply to already discounted items or subscription orders.

Shipping

We ship only within the United States at this time.

We are unable to ship outside of the United States at this time.

Orders of $50 or more qualify for free shipping. The product total must be $50 or more after any discount is applied to earn free shipping.

Please email help@pachasoap.com for assistance.

Most orders arrive within 5-7 business days.

If you entered an email at checkout, you should receive a shipping confirmation email with tracking information.

Please email help@pachasoap.com for assistance.

Billing

Your credit card will be charged when your order is placed.

There is no pricing information printed on the invoices that are included with orders.

Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code, billing address and expiration date) match what you’ve entered into our system.

We recommend contacting your bank, as they are generally most helpful identifying the issue.

Product

Visit our online shop here or check out our handy dandy store locator and find the nearest Pacha Soap retailer near you!

At Pacha, we choose to adhere to strict and very high standards in the body care realm. We do this because our mission is to create the finest, environmentally sustainable products while providing maximum benefits to all stakeholders. That means we think of you, your family, our employees, the earth and cute fuzzy animals when we create our products.

We are passionate about responsible ingredient sourcing, environmental impact, safety and results. We are Leaping Bunny certified; we use essential oils and all-natural colorants; our palm oil is Rainforest Alliance Certified, RSPO certified, member of the POIG group, organic certified; and most of our blends are gluten free!*. Along with the good ingredients we do use, there are also ingredients we don’t use, including harsh surfactants, parabens, phthalates and silicones.

If you have further questions, please email us at contact@pachasoap.com and we’d be happy to answer them for you.

*Gluten free does not include blends with oats and farm-fresh goat’s milk

Each bar of Pacha Soap you purchase is carefully crafted by our soap makers, in-house in historic downtown Hastings, Nebraska!

Because we give a bar of soap for every bar you purchase, there are actually two bars that need to be made. Instead of shipping soap to those in need, we help train and provide careers for the local people to make and distribute the give-away bars to children in their surrounding communities!

When you purchase a bar of Pacha Soap, you know you are getting a premium product. Not only do we use premium plant oils and essential oils, but our soap makers handcraft every batch of bar soap by hand, in-house in Hastings, Nebraska! We pour, mix, cut, stack and ship all our bars by hand. We even make our soap molds and soap cutters! We’re about as handcrafted as it gets. The reason we are so insistent about the handmade quality of our soap is two-fold:

1. It is part of Pacha Soap’s mission to create the finest, environmentally sustainable products… the best way to monitor that is to get our hands in there and make the bars ourselves!

2. We want to be able to intimately know the soap-making process, so when we set up small scale soap making shops in developing nations, we have the knowledge and tools to help them be as successful as possible.

Our soap dries very hard, which means a longer life for the bar. However, a bar of soap in the shower will get used up more quickly than a bar used strictly for hand washing. For hand washing, a bar can last up to two months. In the shower, the bar will last about 2-3 weeks. To extend the life of your bar of Pacha Soap, keep it out of direct contact with water and let the bar dry between uses.

We handcraft our blends with essential oils and all natural scents. Essential oils can be very powerful and are known to have a multitude of physical, mental, and emotional benefits. It is also good to know that some essential oils, such as cassia, cinnamon, and peppermint, can be irritating to young and sensitive skin. We highly recommend using our simplest, unscented blend, Pacha Nada, for babies and young children. It contains no herbs, spices, or essential oils, and is great for those with more sensitive skin. If you do encounter a reaction to the essential oils, simply rinse with water and discontinue use of that blend.

Please contact us at customerservice@pachasoap.com and we would be happy to provide wholesale information.

Our palm oil is Rainforest Alliance Certified, RSPO certified, organic certified, non-GMO and Fair Trade certified through IMO. We are also brand partners of the Palm Done Right movement. We choose this high-quality, sustainable palm oil because it creates fair wages and sustainable livelihoods for farmers in developing nations while adhering to conservation requirements regarding soil, water, native plants, wildlife and forest areas. Use of most pesticides and chemicals is also restricted. Palm has a high oil yield and when used in soap making, contributes to excellent moisturizing and foaming properties! To learn more about the Palm Done Right Movement, visit: http://www.palmdoneright.com

Due to our payment processor’s current regulations, we cannot process payments for Hemp products at pachasoap.com. Our Hemp site uses a different, secure payment processor that allows Hemp transactions. You can visit it here.

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing help@pachasoap.com.